Privacy Policy

Your data, protected.
By design.

Last updated: 6 April 2026

1. Data Controller

The controller of your personal data is chelautotrans s.r.o., trading as PRESTIGO, with registered office at Spojovací 685, Vysoký Újezd, Czech Republic, IČO: 05650801.

For any questions regarding the processing of your personal data, contact us at info@rideprestigo.com or call +420 725 986 855.

2. What Data We Collect

We collect only what is necessary to provide our services.

Booking form

First name, last name, email, phone number, flight number, pickup and drop-off addresses, date and time, vehicle preference, child seat request, special requests.

Contact form

Name, email, phone number, service type, message.

Corporate enquiry

Company name, contact name and role, email, estimated monthly trips, notes.

Automatically collected

IP address, browser type and version, device type, pages visited, referring URL, and interaction data — collected via Google Analytics.

Location data

Pickup and destination addresses you enter are processed via the Google Maps API for route calculation and autocomplete. We do not track your real-time location.

3. Legal Basis for Processing

We process your personal data under the following legal bases defined in Article 6 of the GDPR:

Performance of a contract — Art. 6(1)(b)

Processing your booking data to arrange and fulfil your transfer, processing payment, sending booking confirmations, and providing driver contact details.

Legitimate interest — Art. 6(1)(f)

Website analytics to improve our service, fraud prevention, and responding to your enquiries via the contact form.

Legal obligation — Art. 6(1)(c)

Retaining booking and payment records as required by Czech tax and accounting regulations.

4. Third-Party Service Providers

We share personal data only with trusted service providers who process it on our behalf and under our instructions.

Stripe

Payment processing. Card data is sent directly to Stripe — PRESTIGO never stores your card number. Privacy policy →

Google Analytics

Anonymised website usage statistics to help us improve our service. Privacy policy →

Google Maps Platform

Address autocomplete and route calculation. Privacy policy →

Supabase

Secure database hosting for booking records (EU region). Privacy policy →

Resend

Transactional email delivery — booking confirmations and driver details. Privacy policy →

Vercel

Website hosting and content delivery. Privacy policy →

5. International Data Transfers

Your booking data is stored within the European Union (Supabase EU region). Some of our service providers — including Google, Stripe, Resend, and Vercel — may process data in the United States. These transfers are protected by the EU–US Data Privacy Framework and, where applicable, Standard Contractual Clauses approved by the European Commission.

6. Data Retention

Booking records

5 years from the date of the transfer, as required by Czech tax and accounting regulations.

Contact form submissions

12 months after your enquiry has been resolved.

Analytics data

26 months (Google Analytics default retention period).

Payment records

PRESTIGO stores only the transaction reference ID. Full payment data is retained by Stripe in accordance with their retention policy.

7. Cookies

Our website uses a limited number of cookies:

_ga / _gid

Google Analytics — anonymised usage statistics. Expire after 2 years / 24 hours respectively.

Essential cookies

Session management only. Required for the website to function correctly.

We do not use advertising, remarketing, or social media tracking cookies.

8. Your Rights Under GDPR

Under the General Data Protection Regulation, you have the following rights:

  • Right of access (Art. 15)Obtain a copy of the personal data we hold about you.
  • Right to rectification (Art. 16)Request correction of inaccurate or incomplete data.
  • Right to erasure (Art. 17)Request deletion of your personal data ("right to be forgotten").
  • Right to restriction (Art. 18)Request that we limit the processing of your data.
  • Right to data portability (Art. 20)Receive your data in a structured, machine-readable format.
  • Right to object (Art. 21)Object to processing based on legitimate interest.
  • Right to withdraw consent (Art. 7(3))Withdraw consent at any time, without affecting prior processing.

To exercise any of these rights, email info@rideprestigo.com. We will respond within 30 days.

9. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Czech supervisory authority:

Úřad pro ochranu osobních údajű
Pplk. Sochora 27, 170 00 Prague 7, Czech Republic
www.uoou.cz

10. Changes to This Policy

We may update this privacy policy from time to time. The “last updated” date at the top of this page reflects the most recent revision. Continued use of our services after any changes constitutes your acknowledgement of the updated policy.

Questions about your data?
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